La Quinta by Wyndham Houston Bush IAH South

Wonderful
Traveller Type: group

Disappointing
Traveller Type: family with young children
  : Location is great. The lobby and breakfast area look nice.
  : Room hasn’t been cleaned well. There were stains in the bathroom floor/sink, an old water cup was left inside the microwave. Then we saw a bed bug on one of the beds on the last day. We searched but couldn’t find anymore. Needless to say, we had to clean everything when we came home coz we didn’t want to take a chance. The keycard didn’t work on all 4 days we stayed (including right after checking in). We had to go down to the lobby everyday to get it reactivated. The front desk lady said it’s due to them updating the system in the new year (we stayed from Dec 30 to Jan 3). I asked her if it’s going to keep happening and she said no it should be fixed, but it kept happening.

Very Good
Traveller Type: family with young children
  : rooms, staff, ride to airport was great!!
  : trying to get a shuttle pick up from the airport was not good. i called several times, and it was the same excuse each time. i finally got a taxi back to the hotel to get my car. accoring to my reservation it was supposed to be free parking, but i had to pay to leave my car there.

Good
Traveller Type: solo traveller

Poor
Traveller Type: solo traveller
  : I don't like anything in the property
  : Room cooridor not clean

Pleasant
Traveller Type: review category business travellers

Pleasant
Traveller Type: young couple
  : Our room was good, and I did not feel like it was unclean or bad. Worth the price I paid
  : When checking in, I was told they would need a card to put on my account, which is fine. I told the man I want to pay for my room in cash, and he said I would pay for my room at the end of my stay. I was charged on my card for the room, and when I asked he said when leaving they would let me pay in cash and fix that charge. I didn’t want to question him too much, so I left it at that. When checking out, the more experienced worker told me that he was wrong, and if I had wanted to pay in cash I would have had to when checking in. She told me that the man working the day before was new and didn’t know. I don’t blame her for that mishap, there’s nothing she could have done. However, it’s very frustrating to now have a charge on my credit card that I did not want because the new employee was not trained well enough or being shadowed. It’s not the end of the world, but it would be nice for this to be avoided in the future.

Pleasant
Traveller Type: with friends
  : Near airport..5 min to taxi
  : Shuttle airport/hotel until 10 pm. Poor Breakfast. The room for 4 people was really small

Very Good
Traveller Type: young couple

Very Good
Traveller Type: young couple