La Quinta by Wyndham Houston Bush IAH South

Poor
Traveller Type: family with young children
  : Room was super dirty, there was evento pretzrls on The carpet. There was an ongoing renovation. My neighbors were loud so it was difficult to sleep. The shower broke in the middle of me taking a shower.

Very Poor
Traveller Type: family with young children
  : N/A
  : On July 8, I arrived in Houston with my son. That morning, Hurricane Beverly struck Houston, causing widespread power outages, including at our hotel. We arrived that night at 11 pm and, despite the circumstances, were denied access to the hotel. I pleaded with the staff member, explaining that I understood the situation but needed a safe place to stay given the late hour and the dangerous conditions outside. After about ten minutes of back-and-forth, we were still not allowed into the lobby, forcing us to spend the night in our car. This was particularly concerning as we were unsure about the condition of the roads and flooding in Houston. Words cannot describe the amount of desperation, stress, anxiety, and frustration I felt at not being able to protect my son from the hostile weather outside, especially when a facility was available but refused to provide shelter during such a dangerous situation. There was no understanding or compassion regarding our predicament, and we had to risk our lives staying outside the facility. This is utterly unacceptable on many levels.