Sonder — The Hampstead

Good
Traveller Type: review category business travellers
  : 1. Cleanliness2. WIFI and ease of working from the location3. It was very comfortable.4. Felt very safe since a code was required to access the gate, the building, the elevator and then the room.
  : 1. Some of the photos were misleading.2. The provided coffee was not great and there was a limited amount of condiments.3. There was a piece of sharp plastic on the living room light switch, near the Nest, and it cut open my boyfriend's finger when he went to turn it on.4. The shower in the main room had nowhere to put shampoo, conditioner, etc. I would suggest adding a shower stand.5. There wasn't a chair in the office area as advertised.6. The parking garage could only accommodate two large vehicles so we had to park on the street where we were concerned about vandalism since the neighborhood didn't appear to be the safest and there were homeless people roaming around at night.7. The check-in instructions weren't clear about how to enter the code into the room. Please add "hold palm over the keypad to activate" or something because I had to ask another lady how she was able to access the keypad and she had the same complaint.8. The toilet paper felt like sandpaper. For the price and description of this listing, you would expect better quality accommodations.

Poor
Traveller Type: young couple
  : Nothing
  : The AC didn’t work well, it was pretty hot the whole time. The bed was hard, the pull out couch was more comfy but too small. :(

Fair
Traveller Type: young couple
  : Ice machine has not worked on been turned on in this unit the last two times we have stayed there. Plus, we had NO coffee filters. These are basic items and are not too hard to make sure they are stocked and ready to go. Unfortunately this is the third time we've stayed here that we've had issues and prior to these, we were very happy with our stays... what has changed. When I've written reveiws which are less than stellar, zero response from management or attempt to rectify any issue.